Delivery

We often get asked the question "How can you send large plants by post?"

Sending plants by mail order requires a lot of care and attention to ensure the plants arrive at their destination in pristine condition. Having 'road tested' a number of orders from various plant nurseries we are aware that problems exist in the mail order plant world, ie plants rattling about in ill fitting boxes, wet plant pots dampening the bottom of the cardboard & loose compost coming free from the plants.

Packaging is becoming a speciality here at Scottish Bamboo. A plentiful supply of recycled cardboard ensures that we are able to make bespoke packages to tightly fit even the most awkward shaped package whether it be 1 or 3 plants per box. A good, tight fit ensures that the plants don't rattle about inside the package. We don't scrimp on the watering either (to keep the weight down) prior to dispatch as we feel this is unethical & are always concerned that this will compromise the health of the plant when it arrives at its destination. Plastic is wrapped around the plant pots to prevent moisture leaving the roots and dampening the cardboard. All this results in many satisfied customers receiving 1 litre to 12 litre plants via courier ranging from 0.3m to 2.4m in height.

All of our packages are sent on a next day delivery service and the locations of the parcels are traceable throughout the duration of their trip. Any special requests - like leaving it with a neighbour or in the garage - are passed on to the Courier. When your package is dispatched you will receive an email from the Courier advising you that it has been collected from us & you will be advised when you should receive it. In the unlikely event that a problem arises we have a really good relationship with the local Courier office and can normally find an acceptable solution.

Don't be put off with any concerns that you might have about making a large plant purchase online. Put your trust in Scottish Bamboo because we don't mind blowing our own trumpet by saying 'we've got it all wrapped up'.

What size are the plants when delivered ?

We specify pot size available for each variety of bamboo i.e. 3L, 5L or 7.5L. The pot size gives an indication of the maturity of the plant you are buying i.e. a 3L plant is a younger plant and a 7.5L has more mature root stock (it is essential to remember with bamboo it is what you are buying in the pot that is important and not what is above the ground). If you are looking for a specific height of plant for instant impact please get in touch and we can discuss your options. We have numerous varieties we can supply at 6-7ft planting height which is ideal if you are planting a screen or hedge, but remember the are fast growing and can grow up to 3-4ft per year and more!).

Where do we deliver?

We deliver to the UK mainland as standard, as per the delivery costs detailed below.
Please enquire if you require delivery to any offshore islands such as Scottish Isles, Isle of Man, Isle of Scilly, Channel Islands or Northern Ireland and we can advise on delivery costs.
Unfortunately we cannot deliver overseas i.e. Europe or USA.

How much will delivery cost?

Delivery is charged on the volume / value of your order as follows:

Order total - Delivery Charge

Up to £10 = £4.95
£10.01 - £15.00 = £6.95
£15.01 - £50 = £9.95
£50.01 - £100 = £12.95
£100.01 - £150 = £14.50
£150.01 - £200 = £19.50
£200.01 - £250 = £24.50
£250.01 - £350 = £35.95
£350.01 - £450 = £45.95
£450.01 - £550 = £55.95
Orders over £550 will be a pallet delivery at £70.

Returns Policy

At Scottish Bamboo we offer a full satisfaction guarantee whereby if you're not completely satisfied with anything you buy from us, or change your mind, you can return it (at your cost) within 7 days of receiving the order. All you have to do is email us at info@scottishbamboo.com and let us know. If you receive a damaged item, we will do our best to sort out a replacement or refund..

When will I receive my order?

We aim to despatch all orders within 7 days or receipt, however please allow up to 14 days. If we anticipate a delay with your order, for whatever reason, we will contact you and let you know.

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